Why was my booking canceled?
We’re sorry your booking was cancelled – we understand how disappointing this can be.
If you paid through our website, then you should have received an email to confirm the reason for the cancellation and provide information about your refund (if applicable).
If you haven’t received the cancellation email, or you have further questions about why your booking was cancelled, please contact the property owner/manager directly.
If you’re owed a refund and would like to check the details or contact the owner, go to Manage my booking.
Please rest assured that we take the cancellation of bookings very seriously. While cancellations can sometimes be unavoidable and due to unforeseen circumstances, we monitor this very closely and will penalise and remove owners who cancel repeatedly.