When will I receive my refund?
First, check whether you are due a refund by logging in to Manage my holiday booking. If a refund is due, it will be outlined in the Refund section on the right-hand side of the page.
Please note that if you cancel your booking, any refund due is determined by the cancellation policy conditions*. You can see your booking cancellation policy on the Manage my holiday booking page. If the owner cancels your booking, you will receive a full refund of the payment you’ve made for your booking.
The time it takes to process a refund depends on how you paid for the booking:
Paid via our online booking systemAny refund due in accordance with the owner's cancellation policy will be processed 24 hours after the owner cancels the booking.
- Using PayPal: you will typically see the funds in your account within 24 business hours of the refund being initiated.
- Using a credit/debit card: it can take up to 10 business days for the refund to arrive in your account (depends on the card provider).
Please note: if you used different payment methods to pay for your booking, you might receive a split refund.
Please contact the owner/manager to find out when you'll receive your refund. You may find details in the rental agreement (if you have one).
Paid the owner/manager directly
*If your booking was accepted less than 24 hours ago and the holiday dates are for 60 days or more away then the cooling-off period will apply and your booking will be refunded in full. You can view what refund you may be due through Manage my holiday booking.