What should I do if I can’t contact the property owner/manager?

If you've arrived at the property and can't gain access, please see our other FAQ: What if I can't access the property when I arrive?

If you're waiting for a response before your stay, please allow the property owner/manager some time to respond: we advise around 3-5 days. If you've still not received a response, there are two ways to contact the property owner/manager:
  • If you booked your stay through our website, click on Manage your booking at the top of our homepage and enter your booking reference and email address. You can then contact the property owner/manager through here.
  • You can email the property owner/manager via the contact form on their listing. 
Remember: if you were given the contact details of a local representative, always call try calling them first. 

If you're still having problems, get in touch with us and we'll try contacting the property owner/manager for you. 


 

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