Important: The spread of COVID-19 may be impacting your travel plans. To change your travel dates, please contact the owner. We’re doing everything we can to adapt to the rapidly changing government advice and travel restrictions. As such, we are taking steps in these unprecedented circumstances to provide more flexibility to travellers. Visit our help centre to see your options: About the coronavirus outbreak (COVID-19)

When will I receive my refund?

First, check whether you are due a refund by logging in to Manage my holiday booking. If a refund is due, it will be outlined in the Refund section on the right-hand side of the page.
 
Please note that if you cancel your booking, any refund due is determined by the cancellation policy conditions*. You can see your booking cancellation policy on the 
Manage my holiday booking page. If the owner cancels your booking, you will receive a full refund of the payment you’ve made for your booking. 


The time it takes to process a refund depends on how you paid for the booking: 

Paid via our online booking system

Any refund due in accordance with the owner's cancellation policy will be processed 24 hours after the owner cancels the booking.
  • Using PayPal: you will typically see the funds in your account within 24 business hours of the refund being initiated.
  • Using a credit/debit card: it can take up to 10 business days for the refund to arrive in your account (depends on the card provider). 

Please note: if you used different payment methods to pay for your booking, you might receive a split refund. 


Paid the owner/manager directly

Please contact the owner/manager to find out when you'll receive your refund. You may find details in the rental agreement (if you have one).
 

*If your booking was accepted less than 24 hours ago and the holiday dates are for 60 days or more away then the cooling-off period will apply and your booking will be refunded in full. You can view what refund you may be due through Manage my holiday booking.


See also 

How much will I be refunded?
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