Important: The spread of COVID-19 may be impacting your travel plans. To change your travel dates, please contact the owner. We’re doing everything we can to adapt to the rapidly changing government advice and travel restrictions. As such, we are taking steps in these unprecedented circumstances to provide more flexibility to travellers. Visit our help centre to see your options: About the coronavirus outbreak (COVID-19)

What happens if a guest doesn't pay their balance by the due date?

If you offer online booking through our website

If the guest hasn’t paid by their balance due date, we’ll:


  • Automatically cancel the booking, sending both you and the guest a notification

  • Pay you the guest’s deposit (minus our 3% processing fee and the guest’s booking fee)

  • Mark your calendar as available for the canceled dates

If you don't offer online booking

You manage bookings yourself, so it's up to you to chase the payment or cancel the booking.


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